Question 1

What does managed IT support include?

Accepted Answer

Proactive 24/7 monitoring, security hardening and patching, backups, and a responsive helpdesk for when things go wrong — remote first, on-site when needed. The goal is to prevent problems rather than just react to them, so issues are caught before they cost you downtime.

Question 2

How much does IT support cost for a small business?

Accepted Answer

Most SMEs pay a fixed monthly retainer scaled to the number of users and devices, so costs are predictable with no surprise bills. We size the plan to what you actually need rather than selling enterprise overkill to a ten-person team.

Question 3

How quickly do you respond when something breaks?

Accepted Answer

Critical issues are picked up fast — often before you notice, thanks to proactive monitoring — and the helpdesk prioritises anything that stops you working. Response targets are set out clearly in your agreement so you know exactly what to expect.

Question 4

Can you help us move to the cloud?

Accepted Answer

Yes. We plan and run migrations to Microsoft Azure and AWS, moving email, files and applications with minimal disruption, then manage the environment afterwards. We'll advise honestly on what's worth moving and what's better left where it is.

Managed IT Support